We know you’re bound to have questions. We want you to feel completely in the know about all the ins and outs of owning your dream holiday home. If you don’t find what you’re looking for, just give us a call, or speak to us online through live chat – we love to talk.
General
Why should I choose Haven?
All our award-winning holiday parks are on or near the coast and packed with our special brand of activities and entertainment. We’re part of Bourne Leisure Limited, one of the UK’s leading holiday home ownership companies. So this means we’re always investing more into our parks to give you a great time, all the time.
Can my friends and family visit me?
Absolutely! As an owner, you’ll receive 10 Privilege Cards. So you can give your favourite people full access to all the facilities. And as we always say, ‘the more, the merrier,’ so if you need any extra cards, you can buy more from our Owner Services team.
When can I enjoy my holiday home?
Each park varies slightly in the number of months that it is open to enjoy holidays and leisure breaks. Generally, it is designed to be used between March and October, but you can check with each park for specific dates. It can’t be used as a substitute for your main residence.
Can I choose where my holiday home is within the park?
Of course you can. Choose your ‘plot of gold’ from the list of available pitch locations to secure the perfect place for your coastal home from home.
Do I own the land?
You’ll be the proud owner of a holiday home, but not the land itself. Your annual fees cover your right to occupy a pitch, as long as you stick to the park rules.
What do site fees cover?
Site fees cover all of the important things that keep your dream park ship-shape. This includes on-site security, park maintenance, landscaping, rubbish collection, mowing the lawns, full use of park facilities and activities. They also cover help from our wonderful park teams.
Any other running costs I should know about?
When you're planning to buy a holiday home, you should allow for extra costs like annual site fees, non-domestic rates, water, gas, electricity, safety tests, insurance and alarm maintenance. Also, keep in mind extras you might fancy, like preparing your holiday home for winter.
Do I have to change my holiday home every 5 or 10 years?
You should be able to enjoy your holiday home for as long as you like, you just need to take good care of it and make sure it’s safe and well maintained. The initial licence period for the occupation of a pitch on the park is 12 years.
Can I feel secure that the park is safe?
We have on-park security 24 hours a day. The security team regularly patrol the park and keep an eye out for any wandering youngsters. They will also refuse entry to anyone without a valid pass. Plus we offer a Park Security Alarm system to protect your holiday home for an additional fee.
Who do I ask if I’ve got a question or problem?
Our Owner Services team are always on hand to help answer any questions you may have, big or small.
Can we bring our dog?
We love dogs. Get in touch with us for a list of the breeds we allow. And a heads-up: if you have a furry guest in your holiday home, it’ll affect the letting grade if you decide to let with us.
Dogs are only permitted in certain areas of Burnham-on-Sea.
What happens if I want to leave the park?
We understand circumstances can change. There are three options when selling your holiday home. Firstly, the park reserves the right of first refusal at the offer price. If you decide not to go with our offer, you can either sell to a private third party, or to a caravan trader. Alternatively you can gift your holiday home to a proven family member.
If you do decide to leave, there’ll be some extra costs to consider, like disconnecting from your pitch and dismantling your veranda, if you’ve got one.
Finance
Is buying a holiday home a good investment?
Buying a holiday home is really a lifestyle choice. By letting with us, you can help to offset the cost of ownership. However, because resale values will reduce over time, buying a holiday home should not be seen as an investment for the purposes of yielding an income.
Do I need a deposit?
Yes – a minimum of 10% of the holiday home price.
Is finance available?
That’s a definite yes. We’re here to help in any way we can – that includes a range of payment options (which are subject to status).
Simply Letting service
Is there a way to help cover the running costs of my holiday home?
Our Simply Letting Service means you can earn an income* for the dates you let, along with lots of extra benefits like inventory replacement, and free carpet and upholstery cleaning when needed. Alternatively, you can let privately.
*Terms and conditions apply. Ask about our Fixed or Flexi options.
Top tips and what happens next?
Involve the family in the decisions, it’ll be a place for you all to make memories together.
Find a location. Fancy a room with a view or want to be near the facilities, take your pick.
Review the costs and payment options. We go the extra mile to make our holiday homes affordable.
Collect your keys, you’re part of the Haven family now! Enjoy the exclusive facilities and activities and many happy days, weeks and years with us.
Pick your perfect holiday home. There are so many models to choose from, we'll help you find your dream home from home.
There's loads to do on and off the park. Our local experts will give you some great hints and tips.
Next steps?
Just give us a call, or get in touch online through live chat, and we’ll be happy to go through it all with you. Our team will answer any questions and sort next steps. We’ll also arrange the perfect time for you to visit. Don’t worry: we’re not the hard-sell types. We want you to enjoy your visit as much as we’ll enjoy having you.